Job Details

Description :

Our client partner is a global education company that offers innovative, technology-enabled solutions to improve English proficiency. They are seeking to make a difference by helping people improve English skills as relevant to their context.

The company is committed to providing technology-enabled learning, in an affordable way, to large numbers of people across a range of user groups. Customers of their products and solutions include individuals, schools, companies, training and skill building organizations. The unique research-based products of our client partner are powered by expertise in the areas of Artificial Intelligence and Computational Linguistics.

Responsibilities and Duties

We are seeking to recruit a Production Manager, who will be responsible for defining, maintaining and enhancing Technological Solutions that meet business requirements and our client partner's strategic objectives. The responsibilities of the Production Manager will include (but not limited to):

✓ Work with Business & Technology team to manage & optimize release cycles

✓ Creating framework for speedy resolution of end user issues

✓ Ensure application availability, performance, and pro-actively find potential issues and resolve them

✓ Responsible for the resolution of Incidents, Service requests, Changes, and Maintenance activities within defined SLAs

✓ Experience in administrating and supporting infrastructure, backup systems, and other IT enterprise systems

✓ Conduct Internal Audit - Identify usage, gaps & recommend Improvement

✓ Assist in managing relevant vendors and vendor contracts

✓ Collaborate with Business Teams to design and implement performance benchmarks for each application, and report results periodically

✓ Develops processes to monitor and alert for critical business transactions andapplications

✓ Documentation and SOP Management✓ Managing the profitability with tight capacity management

Qualifications and Skills

Qualifications & Experience

✓ B. Tech / B.E. – Any specialization

✓ Certifications in IT Service Management viz. ITIL or ISO 20000

✓ Must have relevant work experience of 10 - 15 years.

Requirements :

Competencies & Skills

✓ Excellent project management skills and attention to detail

✓ Excellent verbal and written communication skills

✓ Change & Improvement Management Skills

✓ Understanding of Business Processes Reporting

✓ The position reports in to the Chief Technology Officer