Job Details

Description :

JOB DESCRIPTION

• Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in SAP, as well as documentation, including on-going support to employees.
• Management of cases according to established ways of working, including:
• Using the EIC (Employee Interaction Centre) tool to log queries and updates, create tickets and ensure closure of tickets,
• Work In Progress (WIP) management, keeping customers updated on the status of open cases,
• Taking ownership of end-to-end processes,
• Handing-off cases to other teams in HR Services as required,
• Dealing with third party service providers,
• Meeting established KPI’s and SLA’s.
• Escalating complex queries to senior advisors, SME’s and policy teams.
• Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
• Building partnerships with HR Partners by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
• Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids). Ensuring the info in Knowledge Management is up-to-date
• Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
• Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

Requirements :

Requirement:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Human Resource Management, Business Studies/Administration/Management or equivalent.
• At least 1-2 year(s) of working experience in the related field is required for this position. Previous experience in Shared Service, Call Centre, Service environment is an advantage.
• Exposure to an administration and /or services oriented position preferable.
• Experience in service excellence.English (Good command, both written & oral).
• Strong IT skills especially with MS Office and SAP experience is an advantage.
• Expertise in local policies.
• Stakeholder management skills.
• Experience in change management is an advantage.
• Ability to work on complex cases individually with minimal supervision.
• Applicants must be willing to work in Cyberjaya.
• 30 Full-Time Contract position(s) available for 12 months contract.