Operation Manager

Exec Resource Consultancy

Port Klang, Selangor, Malaysia

Posted 6 years, 3 months, 26 days ago

Job Details

Description :

OPERATION MANAGER

Key Responsibilities:

·        Act as mediator between customer and customs office in case of dispute.

·        To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to company's objectives.

·        Ensure that all documentation and assignments are carried out in a timely manner.

·        Ensure business flow and work processes are as per company policy.

·        Ensure operations departments provide quality service at all times.

·        Maintain high standards of customer care and to endure that the clients are professionally served.

·        Ensuring strict adherence by the departmental team to company procedures.

·        Producing monthly, quarterly and ad-hoc reports, as required by head quarter / branch management, including operational and productivity KPIs.

·        Actively reviewing operational procedures, identifying opportunities for improvement and promoting continuous improvement within the team.

·        Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.

·        Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

·        Actively encouraging the training, personal and career development of the departmental team, through the annual Performance Appraisal process and regular review of industry training and certification regulations.

·        Maintaining up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

 

 

Requirements :

 

  • Minimum holder of Diploma /Degree will      be an added advantage.
  • Minimum 5 years of working experience in management role on freight forwarding operations.
  • Excellent communication and interpersonal skills with an ability to do presentations.
  • Strong leadership and management skills with excellent problem solving competency.
  • Customer orientated, good people skills and able to work with people at all levels.
  • Proficient in MS Office.
  • Able to speak Mandarin, Bahasa Malaysia and English 
  • Ability to work independently.
  • Office located at Port Klang
  • Can start work immediately

Please sent resume to elaine.execresource@gmail.com if interested.

·        

 

 

Share this job

Salary up to

MYR 8000/month CTC (Cost to Company)

Job Type

Full Time

Experience

5-10 Years

Industry

Logistics & Shipping

Job Category

Manufacturing, Transport & Logistics

computer

About us

HR consultancy

Website

nil