Port Klang, Selangor, Malaysia
Posted 6 years, 3 months, 26 days ago
OPERATION MANAGER
Key Responsibilities:
· Act as mediator between customer and customs office in case of dispute.
· To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to company's objectives.
· Ensure that all documentation and assignments are carried out in a timely manner.
· Ensure business flow and work processes are as per company policy.
· Ensure operations departments provide quality service at all times.
· Maintain high standards of customer care and to endure that the clients are professionally served.
· Ensuring strict adherence by the departmental team to company procedures.
· Producing monthly, quarterly and ad-hoc reports, as required by head quarter / branch management, including operational and productivity KPIs.
· Actively reviewing operational procedures, identifying opportunities for improvement and promoting continuous improvement within the team.
· Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
· Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.
· Actively encouraging the training, personal and career development of the departmental team, through the annual Performance Appraisal process and regular review of industry training and certification regulations.
· Maintaining up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.
Please sent resume to elaine.execresource@gmail.com if interested.
·