IT Helpdesk Engineer

VENTUREPRO (M) SDN BHD

Cyberjaya, Selangor, Malaysia

Posted 6 years, 3 months, 14 days ago

Job Details

Description :

 

·         Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.

 

·         Alert/Event monitoring

 

·         Ticket life cycle handling

 

·         Co-ordination between customers, resolver groups and 3rd parties.

 

·         Incident handling and escalation management

 

Requirements :

 

·         Excellent in  verbal ,  written communication & presentation  skills-mandarin and japanese

 

·         Analytical thinking and Problem solving abilities.

 

·         Can perform under stressful and stringent timelines with minimal help with ownership

 

·         Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors.

Take ownership to manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.

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Salary up to

MYR 4500/month CTC (Cost to Company)

Job Type

Full Time

Experience

2-5 Years

Industry

Information Technology

Job Category

Information Technology / Computer

Troubleshooting

About us

We are part of your success! Highly professional in talent acquisition, we will identify real talents to be part of your dynamic organization. We will ensure that our candidates are top notch talents and with these group of skilled talents, you are able to build your corporations as far as you want and beyond! Venturepro (M) Sdn Bhd has begun its course in 2010, we are looking to be part of the business-to- consumer, among our clients by providing professional relationship based services which benefits our employees and the organization. With proven records among the clients and corporations, our business has created the names by finding the top notch people for the organizations, our portfolio ranges from various industries such as banking and finance, shared services, Call centres, IT Industries, courier companies, hospitality, food industries and many more, we have done placements from junior executive right up to top level management to achieve their dream job