Help Desk Support (Fresh Graduates)
Malaysia
Posted 6 years, 4 months, 9 days ago
Job Details
Description :
- Interact with customers via telephone to provide 1st technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Responds to email queries, runs diagnostic programs, isolates problem, and determines and implements solution.
- Dealing with common basic technical issues such like resetting password.
Requirements :
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master in any field.Graduation period must be in Oct 2015 - Dec 2017.
- No working experience required.
- Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
- We are looking for individuals that have an excellent command of spoken and written English and Bahasa Malaysia
- Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work under pressured environment.
- Willing to work in shift rotations (am/pm/midnight shift).
- Able to work on public holidays and weekends.
- Required to have own transportation arrangement as the working location is at CyberJaya.
- 100 Full-Time position(s) available.
About us
SRG ASIA PACIFIC , a wholly owned subsidiary of PGSBPO Pte. Ltd., entered the Malaysian market with the sole purpose of introducing better customer management through exceptional back-office processing practices. Incepted in 1996 through the brainchild of industry leaders, SRG AP has continuously progressed as a premier communications provider of outstanding service. Headquartered in Plaza Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. We have been 16 years in the Business Process Management industry. Pionerred BPO in Malaysia. ISO Certified 9001 : 2015 to ensure service excellence. Multiple Language capabilities. Multiple Industry awards winner in Customer Experience Excellence.
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