Job Details

Description :

·       Provide troubleshooting assistance for customer orders, account statuses and relevant problems.

·       Provide data and guides to help the sales team.

·       Develop and monitor performance indicators.

·       Manage sales tracking tools and report on important information.

·       Keep record of sales trends.

·       Liaise with account manager to develop specific sales strategies.

·       Stay up-to-date with new product and feature launches and ensure sales team is on board.

·       Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.

·      Suggest sales process improvements

Requirements :

·       Candidates must possess at least a Diploma / Bachelor's Degree in any field.

·       At least 2 years of working experience, however fresh graduates are encouraged to apply.

·       Excellent interpersonal and communication service skill.

·       Team player, Self-motivated and self-directed.

·       Organized, able to work in a high volume, fast-paced working environment.

·       Understanding of sales principles and customer service practices.