Petaling Jaya, Selangor, Malaysia
Posted 6 years, 2 months, 11 days ago
Responsibilities:
· Oversee the entire Front Office operation to maintain the highest level of standards.
· Evaluate levels of guest satisfactions with a focus of continuous improvement.
· Maximize room occupancy at the best rates and use up-selling techniques to promote hotel room, service and facilities.
· Set departmental objectives, work schedules, budget, policies and procedures.
· Monitor the appearance, standard and performance of FO team & emphasize of training and teamwork.
· Maintain good communication and relationships with hotel departments.
· Manage staffs performance issues in compliances with the company policies and procedures.
· Recruit, manage, train and develop FO team.
· Comply with hotel security, fire regulations and all health & safety legislation.
Requirements:
· Possess at least Degree / Diploma in Hotel Management
· A minimum of 5 years supervisory experience in related field.
· Have experience in managing a department and Profit & Lost account.
· Excellent leadership, communication & leadership skills.
· Have the ability to work under pressure.
· Able to work independently and as a part of a team.
· Have operation knowledge FO and familiar with Property Management Software.
Front Office Manager (Chief Guest Service Officer)
Location: Petaling Jaya (Before June18); based at the property (Jalan 2/65A, Kuala Lumpur) after June18
Salary : RM4,000-RM5,000
Working hours: 5 days a week