Voice and non voice process

Rainbow Global Tech Solutions Private Ltd

Hyderabad, Andhra Pradesh, India

Posted 6 years, 3 months, 21 days ago

Job Details

Description :

VOICE PROCESS DOMESTIC:

Requirement:

Should be good in communication (English) as this project is related to Domestic Voice Process.


Skills Required:

1) The position requires strong communication skills for developing quality leads and establishing relationships with clients, plus good critical thinking and decision-making skills used when analyzing financial histories.
2) Presentation and negotiation skills help the mortgage account executive navigate the sales process and successfully close deals.
3) Ability to multitask and remain organized under pressure helps when juggling multiple client accounts at once.

Mandatory Skills:

1) Good communication and listening skills 
2) The ability to explain complex information clearly and simply
3) Excellent customer service skills
4) Honest and trustworthy attitude
5) Good mathematical and computer skills
6) Respect for confidential information

VOICE PROCESS INTERNATIONAL:

 Requirement:

Should be good in communication (English) as this
project is related to International i.e for US, UK, Australia.


Skills Required :

1) The position requires strong communication skills for developing quality leads and establishing relationships with clients, plus good critical thinking and decision-making skills used when analyzing financial histories and mortgage applications.
2) Presentation and negotiation skills help the mortgage account executive navigate the sales process and successfully close deals.
3) Ability to multitask and remain organized under pressure helps when juggling multiple client accounts at once. Because applications, mortgage data and financial reports are typically processed electronically, candidates should also be proficient with word processing and spreadsheet software.

Mandatory Skills :

1) Good communication and listening skills (US English)
2) The ability to explain complex information clearly and simply
3) Excellent customer service skills
4) Honest and trustworthy attitude
5) Good mathematical and computer skills
6) Respect for confidential information

Salary :

Experienced - Max 2.5K Per Annum (Depends on the weight of the profile)

Training Period: 1 Week

After 1 week a Mock Call will be taken by the client and the candidate should meet the expectations of the client so that he can be on live and on the roles of the company with immediate effect.

NON_VOICE PROCESS DOMESTIC:
 
Roles And Responsibilities:-

1. To Respond To Written inquiries Received.

2. To Ensure Consistently High Quality Standards As Per Agreed Levels.

3. Respond To Customer Complaints In Writing In A Professional Manner In Order To Maintain Good Customer Relations.

4. Respond To Customers Ensuring That They Are Treated Fairly And That A High Level Of Service Is Delivered. Keeping Customers Informed Of Any Delays In Accordance With Procedures And Customers’ Expectations.

Essential Requirement: 

Good Written And Oral Communication Skills.

Requirements :

Good communication skills is required

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Salary up to

INR 8000/month CTC (Cost to Company)

Job Type

Full Time

Experience

1-2 Years

Industry

SCM & Operations/BPO

Job Category

Other

Others

About us

Rainbow Global Tech Solutions Private Limited is a Private incorporated on 04 March 2016. It is classified as Non-govt company and is registered at Registrar of Companies, Hyderabad. Its authorized share capital is Rs. 1,000,000 and its paid up capital is Rs. 1,000,000.It is inolved in Software publishing, consultancy and supply [Software publishing includes production, supply and documentation of ready-made (non-customized) software, operating systems software, business & other applications software, computer games software for all platforms. Consultancy includes providing the best solution in the form of custom software after analyzing the user?s needs and problems. Custom software also includes made-to-order software based on orders from specific users. Also, included are writing of software of any kind following directives of the users; software maintenance, web-page design.