Job Details

Description :

• 1. You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
• 2. Professionally handle high volume of inquiries from clients and customers.
• 3. You will be accountable for meeting individual (KPIs) and team goals.
• 4. Understand and deliver business strategies and improve customer services through the execution of self-service.
• 5. Continuously identify work process improvements.
• 6. Communicate to Team Leaders and (or) Manager.
• 7. Perform office-based administrative duties whenever required.
• 8. Must demonstrate high degree of integrity and confidentiality – 9.Maintain confidentiality of customer information at all times.
• 10. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Requirements :

• 1. We are looking for individuals that have an excellent command of spoken and written Mandarin & English.
• 2. Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.
• 3. Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• 4. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• 5. Analytical thinking and high problem-solving skills.
• 6. Stress tolerance and able to work under pressured environment.
• 7. Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
• 8. Able to work on public holidays and weekends.
• 9. Required to have own transportation arrangement because we are in 24 hours operations.
• 10. Able to speak fluent Cantonese is a bonus.