Customer Success Manager

Exinent Info Solutions

Hyderabad, Andhra Pradesh, India

Posted 6 years, 2 months, 14 days ago

Job Details

Description :

-Drive the on-boarding of customers and ensure methods to measure success
-Drive optimization of the onboarding process to help customers onboard smoothly and quickly
-Develop an intimate understanding of your customers businesses
-Develop a network of champions within each account through education, coaching and strong influencing skills
-Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
-Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
-Be an expert on trends and best practices for digital marketing and analytics
-Enlighten our customers with insights gleaned from their own data and industry trends
-Ensure customers get maximum value from CleverTap by leveraging full platform functionality
-Liaison between your customers and all the internal teams
-Handle customer concerns with confidence, putting them at ease

Requirements :

-Drive the on-boarding of customers and ensure methods to measure success
-Drive optimization of the onboarding process to help customers onboard smoothly and quickly
-Develop an intimate understanding of your customers businesses
-Develop a network of champions within each account through education, coaching and strong influencing skills
-Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
-Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
-Be an expert on trends and best practices for digital marketing and analytics
-Enlighten our customers with insights gleaned from their own data and industry trends
-Ensure customers get maximum value from CleverTap by leveraging full platform functionality
-Liaison between your customers and all the internal teams
-Handle customer concerns with confidence, putting them at ease

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Salary up to

Not disclosed

Job Type

Full Time

Experience

2-5 Years

Industry

Information Technology

Job Category

Information Technology / Computer

Customer Handling

About us

Website

www.exinent.com