Job Details

Description :

 Responsibilities:

•    Ensure service delivered to customer meets contractual KPI’s
•    Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
•    Listen attentively to customer’s needs and concerns
•    Demonstrate empathy while maximizing opportunity to build rapport with the customer
•    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
•    Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
•    Document all steps and information accurately without compromising quality of service.
•    Participate in activities designed to improve customer satisfaction and business performance

Requirements :

Requirement
(Knowledge, Skills, and Abilities)
•    Candidate must possess at least a Professional Certificate, Diploma, Bachelor’s Degree in any field
•    Fluent in English and BM. Fluency in Mandarin will be an advantage.
•    Excellent communication skills both verbal and written in English / Mandarin / BM
•    Customer service oriented
•    Planning & Organizing – Ability to multitask, plan and prioritize workload Flexible and able to adapt changes
• Self-motivated individual to do repetitive tasks
•    Preferably with strong computer navigation skills and PC knowledge
•    Able to work in a fast-paced, high-intensity work environment
•    Strong individual contributor as well as a team player
•    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
•    Must be able to work on a rotational shift, when needed.

 

•    Permanent
•    2 Shift Time
•    SPM / O Level or Equivalent
•    RM2,500+
•    Office administrative, office support and other business support activities